Partner with the World’s Leading Knowledge Automation Platform
Shelf transforms contact centers with knowledge automation by unifying knowledge, automating quality control and surfacing accurate answers to agents.
Amplify Your Offer
Shelf seamlessly integrates with the enterprise tech stack – CCaaS, CRM, Ticketing Systems and more. Help your customers extend knowledge to wherever they need it.
Answer Assist
Help remote workers and agents do their best and onboard quickly
Contact Center Teams
Reduce AHT and boost FCR with automated knowledge and processes
Self Service Tools
Ensure customers find the right answers on the channels they frequent
Company Wide
Improve retention and save millions with smarter knowledge management
Why Partner With Shelf
Leading knowledge automation platform with customers all over the world.
Immediate expansion opportunities into non-contact center use cases.
Trusted By the Best
Shelf is used by industry leaders across the globe.
Reduced handle times by 90 seconds
Rolled out in under 60 days, without involving IT.
Consolidated 12+ platforms for over 5,000 employees
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
“It was truly and honestly the easiest implementation of anything I’ve ever had in my entire career.”
“Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across our teams.”
“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
ROI Starts on Day 1
Effective and user-friendly, Shelf starts generating ROI on day 1.
“99.999% of the time, when I look for something in Shelf — I find it instantly. If I can’t find it – it’s just not there yet.”
Shelf User
“The one thing that stood out to me right away as a new user was the ease of use. The product is intuitive compared to their competitors. ”
Shelf User
“Shelf reduced average search time for our agents from 4 minutes down to less than 30 seconds.”
Shelf User
80%
improvement in time to find answers
30%
reduced average handle times
40%
decrease in support escalations
30 Days
to migrate all content and start using Shelf
Join Our Global Partner Community
Shelf was instrumental in our recent large enterprise win. While I knew the Shelf solution was top-notch, their team is what brings all together.
Matias Mendigochea
Enterprise Account Executive, Genesys
Ready to get started?