Modernize Contact Centers with Automated Answer

Access to information is more important than ever. And today’s customers and agents require technology that surfaces the right information—quickly and consistently.

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Lead the Knowledge Automation Revolution

Whether you deliver interaction experiences or contact center efficiency technology, having answers surfaced via automation and AI-driven recommendations will enhance your ability to improve and operationalize the customer experience.

Gone are the days of needing to know titles and descriptions of articles. AI makes searching, finding, sharing, and using content —whether its text documentation, images, PDFs, videos — faster and easier than ever.

Seamless to Implement and Easy to Use

Access to knowledge does not need to be siloed. Our full-feature, easy-to-use UI and extensible open platform provides the flexibility for our partners to pop knowledge and content wherever it drives the most value for their offering.

Partner with Us

We take measures to securely develop and test against security threats to ensure the safety of our customer data. Furthermore, Shelf employs third-party security experts to regularly perform detailed penetration tests across the Shelf Platform. Here are just a few of our partners.