Shelf Integrations
Shelf integrations extend company knowledge anywhere teams and customers need it, providing you with the flexibility to leverage Shelf’s capabilities within your existing systems.
Effortlessly connect your content ecosystem with Shelf’s 16 content connectors.
Shelf Connectors offer effortless setup and immediate rewards
Genesys
The full power of Shelf embeds directly in Genesys Cloud for an end-to-end contact center solution where agents have unprecedented access to company knowledge.
NICE inContact
Enable an exceptional agent and customer experience with deeper access to knowledge with accurate answers, recommendations, and searches.
Five9
Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Five9 Agent Desktop Plus.
Salesforce Service Cloud
Give agents a holistic view of every customer, and the exact answer to solve their problem. Shelf becomes your company’s AI-driven guide on the side directly in Salesforce’s CRM.
Zendesk
Service-first CRM company that builds software designed to improve customer relationships.
Kustomer
Shelf fits seamless into the Kustomer CRM platform, helping teams manage high support volume by powering agents with AI-enabled access to knowledge and answers.
Slack
Shelf’s Slack Bot provides complete access to all your organization’s knowledge—directly from within Slack
Chrome
Shelf’s web clipper Chrome browser extension lets you capture YouTube videos, blog posts, LinkedIn profiles, twitter posts, infographics, web links and more.
Firefox
Shelf’s web clipper Chrome browser extension is also available for Firefox.
Shelf Platform Overview
