Partner with the World’s Leading Knowledge Automation Platform

Shelf transforms contact centers with knowledge automation by unifying knowledge, automating quality control and surfacing accurate answers to agents.

Amplify Your Offer

Shelf seamlessly integrates with the enterprise tech stack – CCaaS, CRM, Ticketing Systems and more. Help your customers extend knowledge to wherever they need it.

Answer Assist

Help remote workers and agents do their best and onboard quickly

Contact Center Teams

Reduce AHT and boost FCR with automated knowledge and processes

Self Service Tools

Ensure customers find the right answers on the channels they frequent

Company Wide

Improve retention and save millions with smarter knowledge management

Why Partner With Shelf

Leading knowledge automation platform with customers all over the world.

Meaningful revenue share for the lifetime of your accounts.

Immediate expansion opportunities into non-contact center use cases.

Trusted By the Best

Shelf is used by industry leaders across the globe.

Reduced handle times by 90 seconds

Rolled out in under 60 days, without involving IT.

Consolidated 12+ platforms for over 5,000 employees

“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”

Miquel Gomez

Head of Training, Glovo

“It was truly and honestly the easiest implementation of anything I’ve ever had in my entire career.”

Bryan Smith

Technical Support Manager, Opex

“Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across our teams.”

Sarah E. Byrne

Training and Development Lead, HelloFresh

“When compared to other leading knowledge products, over 90% of our users preferred Shelf.”

Miquel Gomez

Head of Training, Glovo

ROI Starts on Day 1

Effective and user-friendly, Shelf starts generating ROI on day 1.

“99.999% of the time, when I look for something in Shelf — I find it instantly. If I can’t find it – it’s just not there yet.”

Shelf User

“The one thing that stood out to me right away as a new user was the ease of use. The product is intuitive compared to their competitors. ”

Shelf User

“Shelf reduced average search time for our agents from 4 minutes down to less than 30 seconds.”

 

Shelf User

&

80%

improvement in time to find answers

'

30%

reduced average handle times

Q

40%

decrease in support escalations

30 Days

to migrate all content and start using Shelf

Join Our Global Partner Community

Shelf was instrumental in our recent large enterprise win. While I knew the Shelf solution was top-notch, their team is what brings all together.

Matias Mendigochea
Enterprise Account Executive, Genesys

Ready to get started?

Let’s Talk About Automating Knowledge