Boost revenue with the most advanced knowledge solution in the market

Access to information is more important than ever. And today’s customers and agents require technology that surfaces the right information—quickly and consistently.

Power the contact centers you serve with Shelf

Whether you deliver interaction experiences or contact center efficiency technology, having answers surfaced via automation and AI-driven recommendations will enhance your ability to improve and operationalize the customer experience.

Seamless to implement and easy to use

Access to knowledge does not need to be siloed. Our full-feature, easy-to-use UI and extensible open platform provides the flexibility for our partners to pop knowledge and content wherever it drives the most value for their offering.

    Lead the knowledge automation revolution

    Deliver answers before agents and customers even ask by seamlessly surfacing the content they need—whether its text documentation, images, PDFs, videos—wherever they need it. Gone are the days of needing to know titles and descriptions of articles. AI makes searching, finding, sharing, and using content faster and easier than ever.

    Partner with us

    We take measures to securely develop and test against security threats to ensure the safety of our customer data. Furthermore, Shelf employs third-party security experts to regularly perform detailed penetration tests across the Shelf Platform. Here are just a few of our partners.

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