Modernize Contact Centers with Automated Answer
Access to information is more important than ever. And today’s customers and agents require technology that surfaces the right information—quickly and consistently.
Lead the Knowledge Automation Revolution
Whether you deliver interaction experiences or contact center efficiency technology, having answers surfaced via automation and AI-driven recommendations will enhance your ability to improve and operationalize the customer experience.
Gone are the days of needing to know titles and descriptions of articles. AI makes searching, finding, sharing, and using content —whether its text documentation, images, PDFs, videos — faster and easier than ever.
Seamless to Implement and Easy to Use
Partner with Us
We take measures to securely develop and test against security threats to ensure the safety of our customer data. Furthermore, Shelf employs third-party security experts to regularly perform detailed penetration tests across the Shelf Platform. Here are just a few of our partners.