Knowledge Intelligence for your GenAI Future
Governance that transforms how knowledge management teams operate
GenAI expectations are putting a tremendous amount of pressure on knowledge managers, but they’ve been set up to fail.
94%
of company files have at least 1 issue that can impact GenAI answer quality
33%
of content is duplicated across repositories
26%
of documents contain information that is outdated
12%
of company files have issues that create a compliance risk for GenAI
The only knowledge management system
that tells you exactly what issues require attention,
and why
that tells you exactly what issues require attention,
and why
Always-on governance capabilities alert you to issues in real-time
Unparalleled transparency into how LLMs interpret and consume your content
GenAI enabled content that’s optimized for use by an agent assist, copilot, or bot
Intuitive, easy-to-use enterprise grade KMS features and functionality
Always-on governance automatically identifies knowledge ROT
ROT (Redundant, Obsolete, and Trivial) content has plagued knowledge teams for decades. The Shelf platform continuously monitors content to proactively identify the harmful issues that cause users to lose trust in KM.
Put an end to the content sprawl
It’s practically impossible to keep track of content when it’s spread out across different repositories. Shelf’s Content Connectors provide the transparency needed to eliminate duplicates, archive outdated content…all without having to migrate a single document.
A best-in-class content authoring experience
Easily create content that’s optimized for end users and GenAI use cases. Whether it’s our intuitive Decision Trees, the ability to improve content with a single click, or support of 100+ languages, Shelf gives content teams everything they need to create content that is ready for consumption by both humans and LLM’s.
Answers that are easy for your end users to find and trust
Whether you’re delivering content to end users via an agent assist, copilot, bot, or a more traditional search interface, Shelf eliminates the friction users often have when trying to quickly find the right information.
Make better decisions with robust content and usage analytics
Shelf’s analytics allow knowledge managers to gauge content efficacy and understand usage across different end user segments. Create custom reports directly with the UI or export analytics to your data lake to reliably associate knowledge usage to business-specific KPIs.
Always-On Content Governance
Get alerted to detailed content-level issues in real-time and stop waiting for end users to flag problematic issues.
Content Quality Assurance
Prescriptive guidance on what needs to be fixed and streamlined workflows for optimizing content for GenAI use cases.
Content Copilot
Create, improve, and format content with the single click of a button.
Auto-Translate
Take advantage of Shelf’s extensive multi-language capabilities, including the ability to automatically translate knowledge content into other languages.
Flexible, Reusable Content Types
Create content that’s fit-for-purpose using one of Shelf’s many content types. Take advantage of templates and reusable content blocks to eliminate the waste associated with content upkeep efforts.
Feedback Manager and Announcements
Establish a scalable, easy-to-manage continuous improvement loop for your organization’s knowledge – backed by data.
Three easy steps to get started
1
Connect
your content
2
Identify issues
and fix them with ease
3
Deliver answers
your end users can trust
See how Shelf can help you transform your KM operation
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