The Future of Knowledge Management is Here
AI-enabled Knowledge Management for more insight and automation.
Shelf is the leading AI-enabled knowledge management platform in the world – providing unparalleled transparency, governance that enables continuous improvement, and automation – delivering better answers everywhere you need them. Shelf is built on a modern API-first architecture with the highest levels of enterprise security helping companies win today and prepare for tomorrow’s automated future.
Use Cases
Content Intelligence for Business
Gain visibility and prioritize what content needs to be changed and why.
Next Gen Self Service
Use AI to improve chatbot accuracy, suggest answers, and optimize search.
Automated Content Creation & Maintenance
Quickly create and maintain accurate answers. Shelf’s Content Copilot and Maintenance Copilot allow you to create content faster and keep it up-to-date more efficiently and effectively than ever before.
Transparency Into Bad Answers
Gain transparency & insight into your content. For the first time, identify inaccurate, out-of-date, and noncompliant content across your repositories with our proprietary AI domain models.
Agent Assist
Provide the exact information agents need for real-time answers. Shelf’s flexible approach allows you to choose from our pre-built Answer Assist or deliver answers through your existing agent assist solution.
GenAI Search Copilot
Shelf’s Search Copilot delivers precise, well-structured answers to user questions in real-time. Remove the hassle of having to sift through search results or scan through lengthy documents.
Next Gen Self Service
Shelf’s next generation self service includes headless CMS, out-of-the-box website FAQ’s and content accuracy monitoring to enable more accurate answers everywhere you need them.
Future Proof Architecture
Shelf’s modern, API-first product architecture gives organizations the flexibility and capabilities needed to support all of their current and future knowledge-related initiatives.
Here’s what our customers think about Shelf
Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.”
Amy Armstrong
Learning and Development Lead, HelloFresh
When compared to other leading knowledge products, over 90% of our users preferred Shelf.”
Miquel Gomez
Head of Training, Glovo
FCR was sitting at 83%, and we are now around 90%, which means the customer is getting the correct answer on the first call."
Petri Koivunen,
Head of Operations Development
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