The future of
knowledge management is here.

Win in the age of GenAI with Shelf

There is no AI strategy without a
knowledge strategy

Most company knowledge is a mess.

94%

of company files have at least one innacuracy

26%

of company files are out-of-date

33%

of company files have partial duplication

12%

of company files have at last one compliance risk

GenAI success starts with the right
knowledge management infrastructure

Unparalleled transparency into the quality of your documents & files

Governance that enables a responsible use of AI

Automation to deliver better answers, everywhere you need them

Built on a modern, API first architecture for security, extensibility, and performance

Helping customers go from knowledge management “Pain to Gain” for nearly 10 years

“Shelf was the clear choice for next generation knowledge management, and our experience has been top notch! We’ve seen big gains in efficiency. Our team members find Shelf to be incredibly easy to use and are ecstatic about the new functions that get released.”

“Getting Shelf helped us finally transform our knowledge; Shelf’s ease of use has made it an outstanding product.”

“We’ve had a very positive experience with Shelf. It’s great for employees to feel empowered by having accurate knoweldge at their fingertips.”

Take advantage of Shelf’s semantic layer and prebuilt Content Connectors into Sharepoint, Confluence, Zendesk, and many others to immediately and dramatically improve the end user findability experience…all without having to migrate a single document.

The Shelf platform continuously monitors content to proactively identify the harmful issues that cause users to lose trust in KM.

Whether it’s our intuitive Decision Trees, support of 100+ languages, or the ability to improve knowledge quality with a single click via our GenAI Content Copilot, Shelf gives organizations everything they need to make sure that their knowledge keeps pace with their ever-changing business environment.

Information that can’t be found in a moment’s notice is of no value in today’s fast-paced business environment. That’s why Shelf provides a variety of best-in-class findability experiences to suit your organization’s needs, ranging from a GenAI-powered Search Copilot to real-time, context-aware answers that are proactively delivered via Shelf’s Answer Assist suggestion engine.

Understanding knowledge usage patterns is a critical first step towards creating the content that your end users actually need. Shelf’s analytics allow admins to gauge content efficacy, create custom reports by user segment, and can be exported to data lakes so organizations can reliably associate knowledge use to key business outcomes such as CSAT and Average Handle Time.

[ Features ]

Content copilot

Streamline the content optimization process by using GenAI to improve the quality of your knowledge with a single click.

Auto-translate

Take advantage of Shelf’s extensive multi-language capabilities, including the ability to automatically translate knowledge content into other languages.