Game-changing CX transformations
start with Shelf
Knowledge management that unlocks the power of GenAI in your contact center.
automation strategies fail
successful CX answer automation
“Within two weeks of launching Shelf, we reduced our average handle time by 90 seconds!”
“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”
“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. Some of my favorite functionalities are Answer Assist, the ability to integrate with a chatbot, search functionality inside of documents, and the multi-language capabilities.”
The road to better KPIs begins with better content
Obsolete knowledge creates negative customer experiences – it’s as simple as that. Shelf eliminates this problem by continuously monitoring your content for contradictions, inaccuracies, etc. so your knowledge can remain accurate, up-to-date, and trusted at all times.
Answer Assists that your agents can trust
Agent Assist technology is only as valuable as the information coming out of it. Use Shelf to provide agents with the real-time answers they need via our pre-built Answer Assist or by connecting to an existing agent assist solution.
Power your copilot with reliable GenAI answers
Most organizations still can’t use copilot technology in their contact center. Shelf improves the quality of GenAI answers so you can harness the power of generative search in a way that’s safe and responsible.
Use GenAI to easily create and update answers
The Shelf platform makes it easier than it’s ever been to create and maintain content. Built-in GenAI features reduce an author’s effort level by 90+% while resulting in higher-quality knowledge articles.
A consistent experience, even if content is scattered across silos
Take advantage of Shelf’s semantic layer and prebuilt Content Connectors into Sharepoint, Confluence, Zendesk, and many others to immediately and dramatically improve the end user fundability experience all without having to migrate a single document
Consistent answers across your self service channels
Many contact centers still struggle with information consistency across their various customer experience channels. The Shelf platform has the features and capabilities necessary to ensure that your website FAQ, customer portal, and bot experiences remain in sync.
Connect
your content
Identify &
filter bad data
Get trusted
answers
