The Missing Piece of your
Contact Center GenAI Tech Stack
GenAI Enablement and Governance that unlocks ROI for your AI Initiatives.
for your Contact center automation initiatives
“Within two weeks of launching Shelf, we reduced our average handle time by 90 seconds!”
“The Shelf solution is superb! We achieved a 25% reduction in average handling time in the first three months of going live with Shelf.”
“Overall, Shelf has been fantastic and the integration into our CCaaS environment was quick and easy. It’s allowed us to deploy agent assist and chatbot technology with the comfort of knowing that we’re providing accurate information to our agents and customers.”
Identify duplicates and low quality content that limits GenAI effectiveness
ROT (Redundant, Obsolete, and Trivial) content creates a “Garbage In = Garbage Out” problem for GenAI. The Shelf platform continuously monitors content to proactively identify the harmful issues that lead to bad answers in your agent assist, copilot, and bot.
Scan across all your content repositories for issues
It’s practically impossible to keep track of content when it’s spread out across different repositories. Shelf’s semantic layer and prebuilt Content Connectors into Sharepoint, Confluence, Zendesk, and many others provide the transparency needed to locate duplicates and outdated content…all without having to migrate a single document.
Always-on governance capabilities alert you to issues in real-time
Because your business is ever-changing, it’s extremely hard to ensure that your content is keeping pace. Shelf continuously scans your content repositories for issues, and surfaces them as they arise.
Agent Assist and Copilot answers that your end users can trust
Copilot and agent assist technology is not helpful if your customer service representatives don’t trust the answers that they’re getting from them. Shelf provides transparency on what low-quality content is being used by GenAI most often.
Works with whatever GenAI tech you’re using
Shelf is agnostic to whatever agent assist, copilot, bot, or AI agent you choose to use for your GenAI initiatives. Our open, API-first product architecture makes it easy to integrate Shelf into your tech stack
Connect your
content repositories
Identify issues within
your content and fix them
Get trusted answers out of your
agent assist, copilot, or bot
