5 Ways to Leverage AI and Agent Assist to Improve Customer Experience

This blog post was originally published on Genesys blog.  The percentage of “difficult” enquiries has more than doubled since COVID19 started to hit the global economy. Forcing companies to be remote places incredible pressure on your communications and support processes. It's obvious that an employee just can't get up from their desk and ask their neighbor for an answer or flag down a supervisor. And if the answer isn't known and can't be found, as a customer, it's super frustrating to be placed on hold for what feels like forever. Not having the right answer has become more expensive than ever.  So let’s talk about solutions. Here are 5 new technologies  you can immediately use to improve [...]