/Tag: chatbots

5 Quick Steps to a Better CX: Take Your Customer Support to a New Level with AI & Knowledge Automation

It’s a hard pill to swallow, but the current pandemic is one of those events that divides a lifetime into pre-COVID and post-COVID periods. And the best thing we can do as a global family is to figure out ways on how to pick up the pieces and move on to build a better, safer and less fragile world. The way Shelf contributes to this global cause is to make remote agents feel powerful, connected and equipped to accomplish their works faster and more efficiently. We are forced to be 100% remote and that puts incredible pressure on your employees and support processes. Reality is, when your customers have questions - your agent just can't get up [...]

By |2020-05-08T14:14:59+00:00May 6th, 2020|Categories: Knowledge Management|Tags: , , , |Comments Off on 5 Quick Steps to a Better CX: Take Your Customer Support to a New Level with AI & Knowledge Automation

How Knowledge Management Makes Chatbots Better

According to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights the importance of AI technology in the commercial world. However, chatbots are inherently limited. These programs are only as smart as the rules and algorithms used in their creation. […]

By |2020-05-05T10:46:18+00:00May 30th, 2019|Categories: Knowledge Management|Tags: , , |Comments Off on How Knowledge Management Makes Chatbots Better

How AI Empowers Your Chatbots

Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active chatbot or AI assistants by the end of 2019. These businesses have discovered the incredible benefits of using AI-related technology in their daily tasks. The right system improves customer interactions without investing in expensive overhead like manpower and training. […]

By |2019-08-08T16:07:21+00:00May 15th, 2019|Categories: Uncategorized|Tags: , , |Comments Off on How AI Empowers Your Chatbots
City scape with people interacting