/Tag: AI

Key Takeaways from Customer Complaints on Twitter

Customers hate waiting on hold, end of story. We all know that, it is the #1 complaint of all customers since the beginning of call centers’ existence. However, when a customer calls in with an issue that requires a little more expert knowledge, he is often put on hold for an unacceptable amount of time listening to the annoying 25-years old polyphony. Of course, an agent can’t know the full scope of possible inquiries by heart, but try explaining that to a customer who spent the last hour stuck in the cobweb of a call center. Underlying causes of poor customer service Books, guides, articles keep on covering the same, almost traumatic, pitfalls of dealing with a [...]

By |2020-06-17T09:44:42+00:00June 3rd, 2020|Categories: Knowledge Automation|Tags: , , , , |Comments Off on Key Takeaways from Customer Complaints on Twitter

How AI Empowers Your Chatbots

Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active chatbot or AI assistants by the end of 2019. These businesses have discovered the incredible benefits of using AI-related technology in their daily tasks. The right system improves customer interactions without investing in expensive overhead like manpower and training. […]

By |2019-08-08T16:07:21+00:00May 15th, 2019|Categories: Uncategorized|Tags: , , |Comments Off on How AI Empowers Your Chatbots
City scape with people interacting