Superior Findability Helps Customers Help Themselves
Your customers would like to avoid contacting support. Never before has there been a more automated way for them to find answers.
Provide reliable, 24/7 customer service
Supercharge your chatbots to handle customers around the clock with accurate answers powered by your knowledge.
Scale support volume, not your costs
Shelf helps deflect low-effort inquiries so your support team can keep up with your growing customer base.
Speed up access to answers
With MerlinAI customers will be suggested answers directly from your FAQs.
Power Your Self Service Portals with Pinpoint Accurate Search
Suggest knowledge your customers may not have known existed
Search Engine Optimization
Optimize content so it appears front and center on search engines.
Branding and Customization
Align your portals with your corporate identity
Natural language search lets customers search in their native language. Shelf supports over 100 languages.
Supercharge Chatbots with MerlinAI
Shelf helps chatbots perform better and deflect more. MerlinAI extends the scope and complexity of what chatbots can handle by suggesting articles from your self help pages.
Power your Webforms with Instant Answers
With Shelf, your webforms can be built with AI that instantly surfaces best-fit content based on field inputs and before your customer hits submit.
Recommended articles will instantly appear on screen, creating a new layer of deflection and an opportunity to improve customer satisfaction
Shelf can improve deflection by up to 25%. Common questions are a cinch to resolve, enabling your team to focus on the harder ones.
Check Out Our Knowledge Automation Solutions
Reduce AHT and boost FCR with automated knowledge
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