Superior Findability Helps Customers Help Themselves

Your customers would like to avoid contacting support. Never before has there been a more automated way for them to find answers.

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Provide reliable, 24/7 customer service

Supercharge your chatbots to handle customers around the clock with accurate answers powered by your knowledge.

Scale support volume, not your costs

Shelf helps deflect low-effort inquiries so your support team can keep up with your growing customer base.

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Speed up access to answers

With MerlinAI customers will be suggested answers directly from your FAQs.

Power Your Self Service Portals with Pinpoint Accurate Search

Enable your customers to find answers anywhere they look, with a Google-like search experience that helps them navigate your FAQs with ease.
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Smart Recommendations

Suggest knowledge your customers may not have known existed

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Search Engine Optimization

Optimize content so it appears front and center on search engines.

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Branding and Customization

Align your portals with your corporate identity

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Multilingual Portals

Natural language search lets customers search in their native language. Shelf supports over 100 languages.

Supercharge Chatbots with MerlinAI

Shelf helps chatbots perform better and deflect more. MerlinAI extends the scope and complexity of what chatbots can handle by suggesting articles from your self help pages.

    Power your Webforms with Instant Answers

    With Shelf, your webforms can be built with AI that instantly surfaces best-fit content based on field inputs and before your customer hits submit.

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    MerlinAI scours your entire knowledge base and suggests answers based on the context of customer questions.
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    Recommended articles will instantly appear on screen, creating a new layer of deflection and an opportunity to improve customer satisfaction

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    Shelf can improve deflection by up to 25%. Common questions are a cinch to resolve, enabling your team to focus on the harder ones.

    Check Out Our Knowledge Automation Solutions

    Company Wide

    Improve retention and save millions across your business

    Contact Centers

    Reduce AHT and boost FCR with automated knowledge

    Answer Assist

    Help your remote workers and agents onboard quickly

    Ready to get started?

    Make the Switch to Shelf Today