Make Happy Customers
The Modern Knowledge Platform for Customer Service
Deploy Agent Assist Everywhere Agents Need Assistance
Let Customers Serve Themselves In Their Own Language
Continuously Improve Answers with Less Effort
Make Customers Happy with Better Answers
Customers are demanding better and faster support. Learn how you can meet and exceed those demands with AI-driven answers.
Create Content Once
Deliver Answers Everywhere
Save time and money with simpler infrastructure by eliminating knowledge silos. Shelf integrations ensure you deliver the right answer to the right place at the right time. Every time.
“The support and availability that Shelf offers is amazing, including help with the configuration, training, support and future enhancements. The ease of use and search function really helped our Contact Center grow, which was a big issue for us with our previous software.
Power Your Contact Center with Shelf
Ensure every agent delivers the best possible customer experience
Help customers help themselves to save them time and you money
Your Knowledge is Secure in Shelf
Consistently Rated #1 for Knowledge Management
“Our handle times and resolution rates are really improving, and the increases in agent skill sets have led to many moving up, growing, and flourishing.”