A better way to manage and find company knowledge

The next generation of knowledge management is here. 

A Better Way To Manage and Find Your Company’s Knowledge

The next generation of knowledge management is here. 

Pinpoint answers instantly with Google-like search

Finding the right answer is vital for your team’s efficiency. MerlinAI powers your search experience, precisely pinpointing answers within any type of content. Whether remote or in office, your agents will be equipped to resolve inquiries on the first call.

  • Locate search results inside documents, images, videos, audio files, and web content and see the exact location of relevant information.
  • Browse across multiple filters, including tags, dates, document type, added by and source, apply multiple filters to any search query to further narrow down the results.
  • MerlinAI recommends content based on user behavior. Uncover additional information and provide more context to your users.

Optimize your knowledge with automated content maintenance

Deliver high-value, accurate information at all times with automated content management. Always know which knowledge is nearing the end of its lifecycle, or create ways to regulate necessary updates.

  • Let us do the hard work and empower your content managers to be more productive by eliminating manual review work.
  • Get automatic notifications about content in need of review.
  • Save time and easily manage drafts, approvals, and publishing rights with workflow management that streamlines the revisioning process.

Support customers in any language

Shelf supports over 100 languages so you can help customers around the world. Create, manage and search for content in whatever language your agents and customers use.

  • Customize Shelf’s interface according to your team’s preferences, enabling easy onboard and use.
  • Instantly toggle articles and FAQs to different languages.
  • Manage knowledge articles in as many languages as you choose without having to juggle numerous copies.

Improve your knowledge efficiency with powerful analytics

Leverage advanced analytics and our intelligent suggestion engine, Merlin AI, to gain insights into what content is most used, what is going out-of-date and what is missing.

  • Use dynamic dashboards that visualize your key results and metrics to a quick understanding of performance across knowledge, teams and users.
  • Gain insights into usage patterns, popular keywords, active users, inactive users, and content views through analytics.
  • Detect empty searches to understand which content your team is utilizing, as well as the knowledge they need but may not have.

Enterprise security you can trust

Keeping your content secure is paramount nowadays. That’s why Shelf has implemented security measures comparable to Google and Microsoft.