The Knowledge Experience Your Employees Deserve
Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.
The Leader in Knowledge Management
Knowledge is the heart of your operations.
A little bit of love goes a long way.
Lower Training Costs
Our award-winning UI and AI ensure new employees get the information they need to onboard quickly.
Become More Competitive
When teams get back the time they need, they maximize output, which helps your business gain market share.
Maximize Retention
Improve CX and Self Service
Put an End to Endless Searches
Shelf gives employees back the time they waste looking for information.
MerlinAI powers the search experience, pinpointing answers within any type of content, and recommending results while improving over time, so your team can accomplish more in their day.
Search inside docs, images, video, audio, web content, and more
Navigate to exact keyword location
Browse by date, tags, categories, file type, favorites, ratings, and more
MerlinAI recommends content based on user behavior
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One Place to Manage Every Step of the Knowledge Lifecycle
Shelf streamlines all your most critical content management tasks, including ratings and feedback, content publication, and announcements.
Shelf manages the busy work, empowering knowledge managers to be more productive by automating manual, repetitive processes.
Automatically Improve Content with AI-Driven Insights
Shelf creates an intelligent feedback loop that keeps content accurate and compliant, while ensuring knowledge managers spend less time pulling manual reports searching for insights.
MerlinAI crunches the data and presents admins with a dynamic dashboard that helps them observe and improve content quality, findability, and user stats across all your knowledge.
“99.999% of the time, when I look for something in Shelf — I find it instantly. If I can’t find it – it’s just not there yet.”
Centralize Your Knowledge and Break Free from the Silos
Shelf is the only Knowledge Management solution with the extensibility and reliability necessary to consolidate knowledge silos forever.
We integrate and sync with all your out-of-the-box and homegrown knowledge bases and content management systems, creating a single source of truth for your company’s knowledge.
Award-Winning Implementation and Support
Shelf is so easy to use it’s been awarded top honors for overall usability by Gartner Digital Markets, and recognized for Best Support, Easiest Setup, and Highest User Adoption by G2 for three consecutive quarters.
Our customer success team acts as your trusted colleagues, ensuring a seamless end-user experience while maximizing your investment.
Setup and rollout in weeks, not months
Guaranteed user adoption
Personalized training and ongoing support
Immediate ROI and dedicated longterm success
Check Out Our Contact Center Solutions
Contact Centers
Reduce AHT and boost FCR with automated knowledge
Answer Assist
Self Service Tools
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