Right Answer, Right Place, Right Time
Reduce average handle times by serving exact answers to common questions.
Simplify answers to complex questions with easy, step-by-step procedures.
Search your whole library from the Shelf widget, so you never have to switch screens.
Are Your Customers Waiting On You?
Agents spend an average 4 minutes searching for answers across email, Slack, and multiple knowledge bases.
Shelf Agent Assist helps agents find the right answers quickly and easily in a single application.
Find Exact Answers Fast
Shelf AI search pulls exact answer snippets from every content type, including detailed documentation, video and audio. Agents can dig deeper by navigating directly to the location where answers are found.
Respond to Customers with A Single Click
Shelf’s award-winning UI shortens response times by letting agents insert answers directly into the conversation.
Ready to Learn More?
Deliver Answers Directly to The Agent Desktop
Shelf Agent Assist fits into all the major contact center and ticketing system tools, so agents can focus on your customers instead of your systems.
Put an End to Endless Searches
Shelf MerlinAI matches questions to answers, so customers and agents spend less time searching for information and more time solving problems.
MerlinAI actively listens to customer conversations to identify questions and locate exact answers from your content in real time. MerlinAI works for your agents, so they resolve more issues faster.
Locate answers inside articles, docs, images, video, audio, web content, and more
Create canned responses and decision tree logic
Navigate to exact keywords inside documentation
Shelf MerlinAI improves each new answer based on the last
Power Your Contact Center with Shelf
Contact Center Solutions
Improve customer satisfaction, while reducing average handle times
Help customers help themselves to save them time and you money