Comparison Guide: Shelf vs. SharePoint as a Knowledge Base

Setup & Onboarding
Shelf
SharePoint
Setup w/ Certified KM Expert
Leverage KM experts to do the heavy lifting of
setting up your information architecture so you
can launch fast and get more value
Shelf

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SharePoint
Award Winning User Interface
An easy-to-use user intuitive interface takes the
heavy lifting and friction out of onboarding and
user adoption.
Shelf

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SharePoint
Content Authoring
Create, edit, and update content inside your kbase
Shelf

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SharePoint

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Capture and Upload Content from Web, Desktop & Cloud
Upload content from shared servers, port content
over from other cloud platforms, or capture
content while surfing the web
Shelf

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SharePoint
Platform Customization
Customize your kbase for your company’s needs:
notifications, commenting, content views, ratings
and company branding
Shelf

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SharePoint

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Self Guided Help & Tutorials
Help new users get up and running through onboarding modules, a library of tutorials, self-
guided help menus, and live chat support
Shelf

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SharePoint

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Findability
Shelf
SharePoint
PinPoint Document Search
Search inside of documents, images, videos, audio files, and web content with pinpoint accuracy
Shelf

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SharePoint
Faceted Search
Browse for content using helpful filters such as; Date Added, Tags, Categories, Content Type, File Type, Favorites, and Ratings
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SharePoint
Folder Taxonomy
Leverage folders and subfolders to bring structure and organization to your kbase
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SharePoint

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Tag & Category System
Use a tags and set categories to make content easier to find across folders
Shelf

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SharePoint
AI based Recommendations Engine
AI proactively recommends content based on user behavior
Shelf

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SharePoint
Maintenance & Administration
Shelf
SharePoint
Automated Maintenance & Suggestions
Use AI and automation to gain insights into:
content usage and continually optimize for high value, accurate information
Shelf

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SharePoint
Enterprise Security
Have confidence that your knowledge is safe and secure with: SOC2 Compliance, PCI Compliance, and SSO authentication
Shelf

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SharePoint

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Content Approval Workflow
Manage drafts, approval processes, publishing rights, and unpublish content for revisioning through workflow management modules
Shelf

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SharePoint

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Versioning
Roll-back content to prior versions, track changes over time, and keep copies of prior work with versioning
Shelf

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SharePoint

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Agent Feedback
Enable continuous improvement of your kbase by collecting agent feedback
Shelf

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SharePoint

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Content Analytics + AI
Gain insights into usage patterns, popular keywords, active users, inactive users, and content views through analytics
Shelf

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SharePoint
Advanced Permission Controls
Control who has access to view, edit, create and comment on content inside your kbase
Shelf

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SharePoint

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Customization & Integrations
Shelf
SharePoint
Web Service API
Integrate your kbase into your existing software and services
Shelf

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SharePoint

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e-Learning Integration
Compliment your kbase with e-Learning modules
and structured courses for ongoing training
Shelf

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SharePoint
Call Center Management integrations
Connect your kbase to customer interactions and profiles on leading Call Center Management software platforms
Shelf

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SharePoint
Salesforce Integration on Appexchange
Tie your kbase to customer interactions and profiles on Salesforce and create a single view of your content
Shelf

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SharePoint
Web Self Service Integration
Unify your kbase and your customer self-service to create a single view of your company knowledge
Shelf

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SharePoint

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