Confluence is an outstanding document collaboration platform that enables teams to co-create wiki pages and build a Wikipedia of company knowledge. Alternatively, Shelf is a knowledge portal that enables teams to centralize content that exists in different platforms and organize them in one place with a superior search experience.
Use Confluence for:
Creating company documentation
Collaborating on building internal wikipages on company specific topics
Creating technical specs and linking them to Jira tickets
Collaborating on large, complex process documentation, company manuals, or product docs
Building an internal Wikipedia of company knowledge
Creating product specifications and enhancing Jira tickets with deeper documentation
If you’re a product manager, development manager, or project manager who wants a more structured way to create company documentation, then Confluence could be the right product for you.
When to Use Shelf
Shelf is not an alternative to Confluence or a Confluence replacement. Shelf is a modern knowledge management tool that helps make important content stored in the cloud or on the internet more powerful. Shelf sits on top of cloud storage platforms like Dropbox, Google Drive, Microsoft OneDrive, and Box to help teams and organizations better assess, capture, organize, find, and connect their most relevant content. Shelf could be used to complement Confluence.
The features in Shelf are designed to build a knowledge base of a team or company’s most important intellectual capital, not all of it. Shelf requires people to actively determine which content has long-term value and capture or sync it into their Shelf. Examples include: final sales presentations, process documents, company manuals, key vendors, lists of consultants, and research reports.
The world class organizing and search features make the content added into Shelf much easier to find later on. Shelf also enables content to connect in a more powerful way by recommending and suggesting content of interest. The content analytics dashboard in the admin panel also helps teams and companies determine which content, folders, and groups are: most active, most viewed, and most commented.