Managing Your Call Centre During Staff Shortages

Imagine a world where customers self-educate and agents spend less time looking for answers.

In this webinar, you’ll learn how knowledge management can help with staff shortages and agent retention by providing agents with the right answers, at the right time.

What you’ll learn:

• The key to improving answers in self-service channels
• How integrated Agent Assist works in Genesys
• How to use IVR intent to surface knowledge articles
• Why this technology leads to better customer satisfaction