Handling Holiday Spikes with AI Powered Agent Assist
In the heat of the holiday shopping season, not only do volumes spike, customer requests can also become more complex. As you know, this influx of requests makes agents prone to making mistakes which leads to longer handle times.
In this webinar, our panel of experts will discuss practical ways in which companies have been able to solve this common problem by implementing AI-based agent assist technologies.
Here’s what you’ll learn:
- Common challenges many agents face in finding answers
- What an Agent Assist solution should provide and how it works
- Low hanging fruit and quick wins of this technology
- The importance of creating and maintaining a high quality knowledge base to enable Agent Assist
- Why taking an incremental approach is critical to having a scalable contact center
Almost everyone has been caught in the AI gossip mill. Our panel will help separate the true from the false and also share some real examples to help you make an informed decision about agent assist technologies.