Customers Want to Help Themselves
Over 80% of customers try to resolve problems on their own before reaching out to support channels. Shelf’s integrated omni-channel approach provides customers high-quality targeted answers to their concerns.
Knowledge Intelligence Across Channels and Devices
Be present where your customers are, regardless of location, channels and devices. Shelf’s intelligent knowledge management empowers your business to reach your customers any time.
Improve Customer and Agent Satisfaction
When customers can get their own answers, both their and your agent satisfaction takes a boost. Route customer questions intelligently through different channels so your agents can focus on delivering high value support.
Easy-to-find Help Articles with SEO Optimization
Over 90% of customers click on the first page of Google results when searching for answers. Shelf’s Self-Service Solution is highly SEO optimized to help your customers find answers fast.
Different Channels, Same Brand
Your brand is important to your customers. Customize the Shelf Self-Service Portal to align with your corporate identity and make your customers feel right at home.