Customers Want to Help Themselves
Over 80% of customers try to resolve problems on their own before reaching out to support channels. Shelf’s integrated omni-channel approach provides customers high-quality targeted answers to their concerns.
Knowledge Intelligence Across Channels and Devices
Be present where your customers are, regardless of location, channels and devices. Shelf’s intelligent knowledge management empowers your business to reach your customers any time.
Improve Customer and Agent Satisfaction
When customers can get their own answers, both their and your agent satisfaction takes a boost. Route customer questions intelligently through different channels so your agents can focus on delivering high value support.
Easy-to-find Help Articles with SEO Optimization
Over 90% of customers click on the first page of Google results when searching for answers. Shelf’s Self-Service Solution is highly SEO optimized to help your customers find answers fast.
Different Channels, Same Brand
Your brand is important to your customers. Customize the Shelf Self-Service Portal to align with your corporate identity and make your customers feel right at home.
Key Messages for consideration
Omnichannel: Use the same knowledge across channels
Supercharge self service by utilizing the same information that agents use
Fine grained control over what knowledge becomes published on your Self Service portal
Your customers can find you easily via Google since the Shelf Self Service Portal is optimized for best search engine results
Lightning fast performance delights your users searching for the help they need
Now Shelf brings the best search in the industry to your Support Portal
Easy to set up and maintain, manage your Self Service Portal just like any other library in Shelf
Internal and external users can gain access to the exact same knowledge, no need to copy/paste or otherwise duplicate your content. Internal use also ensures the portal never gets outdated.
The same powerful content maintenance for your self service portal
Custom branding and corporate identity
Clean and modern design by default
Easily link to your social media channels
Customize your portals experience with special pages