# Shelf.io

> Shelf is an agentic AI platform that builds an AI Data Model of your business — so AI agents can reason, act, and scale with precision. The only agentic AI solution that combines knowledge management, data governance, and agent orchestration into a single enterprise platform.

Shelf was founded in 2019. Headquarters: New York City, USA. Additional offices in San Francisco and Warsaw, Poland. Legal name: Gemshelf Inc. Recognized as Gartner Cool Vendor 2025, IDC Innovator 2025, G2 High Performer Enterprise.

## Products

- [Shelf Agentic OS](https://shelf.io/your-future-proof-agentic-platform/): The core agentic AI platform. Configure how AI agents reason, decide, and act. Orchestrate complex workflows with reliability across enterprise systems.
- [Knowledge & Governance](https://shelf.io/knowledge-management-solution/): Enterprise knowledge management platform. Manage the critical knowledge that powers agentic operations. Ensure accuracy, consistency, and compliance.
- [Contact Center Automation](https://shelf.io/contact-center-knowledge-solution/): AI-powered automation for contact centers. Agent assist, voice AI, autonomous resolution across chat, voice, and email.
- [RAG & GenAI Enablement](https://shelf.io/rag-solution/): Enterprise RAG solution with governed knowledge retrieval for accurate, hallucination-free AI responses.
- [Microsoft Copilot Solution](https://shelf.io/microsoft-copilot-solution/): Enhance Microsoft Copilot with clean, governed enterprise knowledge for more accurate AI responses.
- [Technology](https://shelf.io/technology/): Technical architecture and integrations powering the Shelf platform.

## Key Capabilities

- Create an AI Data Model of your business
- Unify enterprise data across systems (structured and unstructured)
- Transform knowledge into AI-ready reasoning
- Govern at enterprise scale (accuracy, compliance, alignment)
- Enable Super Agents that deliver precise, reliable answers
- Deliver agentic experiences across chat, voice, and email

## Customers

Trusted by Amazon, Deliveroo, Eventbrite, HelloFresh, Jacuzzi, KeyBank, Nespresso, Roku, Sharp Health Plan, Penn Mutual, SmithRx, American Family Insurance, and Intrum.

## Results

- 25% reduction in average handle time (Intrum)
- 95% first contact resolution (global coffee brand)
- 100K+ content issues transformed into GenAI-ready data (global rideshare company)
- 20% reduction in AHT (HelloFresh)

## Resources

- [Blog](https://shelf.io/blog/): Insights on agentic AI, knowledge management, contact center automation, and enterprise AI strategy.
- [Customers](https://shelf.io/customers/): Case studies and customer success stories.
- [Integrations](https://shelf.io/integrations/): Platform integrations with CRM, CCaaS, ITSM, and collaboration tools.
- [Talk to an Expert](https://shelf.io/talk-to-an-expert/): Contact the Shelf team for a demo or consultation.