Knowledge Infrastructure

The Future of
Knowledge is Now

Shelf enables strategic knowledge curation and delivery at scale with modern artificial intelligence and API integration.

Create Accurate, Accessible Knowledge

Unused, out-of-date, and irrelevant content is not knowledge, it is waste. Shelf knowledge automation helps knowledge managers create content that makes a difference quickly and efficiently.

Package knowledge in reusable, easy-to-digest Shelf Gems, including FAQs, decision trees, wikis, images, and video. Make knowledge more findable and meaningful by leveraging context, such as search topic, customer location, or account type.

Speed Up and Scale Knowledge Curation

Shelf Merlin AI connects the dots between questions and answers by analyzing millions of data points across the knowledge lifecycle including inquiries, responses, feedback, context and content consumption.

MerlinAI identifies the questions that matter, the answers that work, and the knowledge required to close the gaps. Increase the quality of knowledge across your entire business at scale with Shelf.

Modern Knowledge Infrastructure

The Future of Knowledge is Now

Learn how modern knowledge infrastructure transforms knowledge management from practical storage and retrieval to strategic knowledge curation and delivery at scale.

Deliver Better Answers Everywhere

Ensure customers and employees get consistent, accurate answers everywhere they have questions. Shelf integrations simplify your knowledge infrastructure by enabling a single source of truth for answers across voice, email, chat, and web.

Embed Shelf in your CCaaS, CRM, and support systems with out-of-the-box integrations to shorten response times, reduce training costs and increase productivity.

Get Fast ROI as You Invest for The Future

The Shelf knowledge platform delivers immediate ROI from increased agent productivity. It also lays the foundation for knowledge-driven improvements across your entire business by accelerating your ability to learn, improve and provide answers on-demand to critical business questions. The more you leverage Shelf, the higher your ROI.

Consistently Rated #1 for Knowledge Management

Knowledge has to be improved, challenged, and increased constantly—or it vanishes.

Peter Drucker, Founder of Modern KM

Used by the world’s most innovative teams

Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.

Amy Armstrong

Amy Armstrong

Learning and Development Lead, HelloFresh

When compared to other leading knowledge products, over 90% of our users preferred Shelf.

Miquel Gomez

Miquel Gomez

Head of Training, Glovo

The ability to integrate Shelf with our CRM and automatically suggest answers is a game-changer.

Matthew Dvorak

Matthew Dvorak

Director of Workforce Management, Tempoe