Calculate the ROI of Answer Automation
in Genesys Cloud CX
ROI matters—from the dollars organizations can potentially save, to the time people earn back from improved workflows, all the way to the guarantee that everyone will adopt and use the new solution quickly.
We’ve done the work to make a case for Answer Automation. This guide provides the hard numbers contact centers can potentially achieve just by integrating Shelf with Genesys Cloud CX.
Here’s Why We Call It Answer Automation
Answer Automation takes all the best elements of knowledge technology—storage, reporting, integration, and predictability—then automates all the additional excess work associated with finding answers and keeping content updated.
Knowledge Tech Maturity
Knowledge Base
Simple place to store wiki articles
Knowledge Management
Manage content with basic reporting
Integrated Knowledge
Access knowledge in key platforms
AI-Search
Suggest and surface answers instantly
Answer Automation
Automate knowledge work completely