Calculate the ROI of Answer Automation
in Genesys Cloud CX
ROI matters—from the dollars organizations can potentially save, to the time people earn back from improved workflows, all the way to the guarantee that everyone will adopt and use the new solution quickly.
We’ve done the work to make a case for Answer Automation. This guide provides the hard numbers contact centers can potentially achieve just by integrating Shelf with Genesys Cloud CX.
Here’s Why We Call It Answer Automation
Knowledge Tech Maturity
Simple place to store wiki articles
Manage content with basic reporting
Access knowledge in key platforms
Suggest and surface answers instantly
Automate knowledge work completely