EBOOK
The Case for Shelf: A Better Approach to Contact Center Knowledge
3 Reasons Shelf is Pacing Ahead of Legacy Knowledge Systems
The pandemic has increased the demand for knowledge to be more accessible for remote agents, and highlighted a reality that’s now clear:
The siloed approach to contact center knowledge is fundamentally outdated.
In this eBook, explore 3 reasons Shelf is pacing ahead of legacy knowledge systems as evident in the G2 Winter 2022 report.
Here’s what you’ll learn:
- The current knowledge landscape and why Shelf is holding a leader position alongside legacy solutions who’ve been there for ages
- What knowledge as an infrastructure is, and why embracing this concept is important
- Problems companies face when trying to manage, make available, or integrate knowledge sources
- How Shelf’s approach makes it easy to automate how agents provide answers.