Knowledge Technology for the Age of GenAI

Shelf combines Generative AI with a modern SaaS infrastructure to keep your organization’s knowledge accurate, up-to-date, and trusted so that agents and customers get better answers everywhere.

Knowledge as an Infrastructure for GenAI

Shelf’s technology enables organizations to optimize knowledge from any source, assess the content’s quality, and deliver the right answers to agents, chatbots, and customers. With Shelf your organization’s knowledge becomes an infrastructure that uses Generative AI to deliver scalable, consistent answers to any source.

New Resources from Shelf

Shelf Fuels Your AI Strategy

GenAI has the potential to transform the contact center, but without up-to-date and trusted knowledge, it provides inaccurate answers, creates hallucinations, and exposes companies to new compliance risks. Shelf offers organizations a secure way to incorporate LLMs to scale their knowledge, boost agent performance, and improve customer satisfaction. Our MerlinAI technology assesses, identifies issues, prioritizes improvements, and monitors content on a continuous basis in order to turn your organization’s knowledge into an infrastructure for success.

Ensure your content is up-to-date and optimized

Up to 60% of business content is inaccurate or out-of-date

Assess, monitor, and address the quality of your organizational content in order to keep it accurate, up-to-date, and trusted.

Get the right answers to your agents right away

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.

Get the right answers to your agents right away

$780,000 ROI generated in Year 1

Increase agent productivity by integrating where agents work; leverage AI, customer data, and automation to quickly deliver accurate answers to agents.

Integrate with chatbots and self-service portals

40% increase in deflection rate

Securely and effectively integrate organizational knowledge with digital assistants, chatbots, and self-service portals so that your customers can help themselves.

Shelf’s Suite of Transformative Knowledge Management Products

NextGen KMS

Optimize Your Organization’s Knowledge

Search Copilot

Your AI Companion for Trusted Answers

Content Insights

Create Your Path Toward GenAI

Answer Assist

Deliver Accurate Answers to Your Agents

Self Service

Help Your Customers Help Themselves

Consistently Rated #1 for Knowledge Management

Here's what our customers think about Shelf

Our agents no longer have to look in different places to find answers – everything is delivered to them inside Shelf.

Amy Armstrong

Amy Armstrong

Learning and Development Lead, HelloFresh

When compared to other leading knowledge products, over 90% of our users preferred Shelf.

Miquel Gomez

Miquel Gomez

Head of Training, Glovo

The ability to integrate Shelf with our CRM and automatically suggest answers is a game-changer.

Matthew Dvorak

Matthew Dvorak

Director of Workforce Management, Tempoe

The Latest Updates from Shelf

Ready to See Shelf in Action?

Get your personalized intro to Shelf