/Productivity

Biggest Contact Center Challenges and Priorities for 2019

The new year is a great time to set goals for the upcoming year. But what is the most important thing to work on, especially when it comes to managing a contact center? While some issues are constant, each year brings with it a new set of priorities to consider, and the biggest contact center challenges and priorities for 2019 are no different. […]

By |2019-04-16T20:14:18+00:00February 4th, 2019|Categories: Information Overload, Productivity|Comments Off on Biggest Contact Center Challenges and Priorities for 2019

Save 10 Hours per Month with these 7 Productivity Tips

Information Overload is a funny thing. We can all relate to it because it annoys each and every one of us. I’m willing to bet that in the past month, 90% of the people reading this have clenched their fists, thrown their arms into the sky, and shouted “WHERE THE $&@# IS ________!?” Or at least you thought about it. That’s because the inability to locate something – typically information – is one of the most common byproducts of Information Overload. […]

By |2019-08-13T17:33:59+00:00October 9th, 2017|Categories: Information Overload, Productivity|2 Comments

What You Can Learn From a Library Structure

Libraries, though they have evolved over time, are still an integral part of the curation of information. Over thousands of years to the present day, they have remained a place that houses a collection of information for people to reference. Despite how they vary, there are some universalities that remain the same. […]

By |2019-08-13T17:11:50+00:00March 16th, 2017|Categories: Content Curation, Learning Community, Productivity|Comments Off on What You Can Learn From a Library Structure

Is it Time to Consider Migrating to Google Apps?

Shelf’s Ask the Expert interview series explores a variety issues that impact workplace productivity. In this interview with Michael Spadaro, CEO of Profound Cloud, Shelf Founder Colin Kennedy picks Michael’s brain on migrating from on prem IT infrastructure to the cloud, with a particular focus on Google Apps. Michael touches on a number of topics including: 1) indications that it’s time seriously consider migrating to the cloud, 2) best practices for implementing this IT transition, and specific things to keep in mind when moving to from on prem to Google Apps. […]

By |2019-08-13T17:08:50+00:00September 21st, 2016|Categories: Ask The Expert, Cloud Trends, Productivity|Comments Off on Is it Time to Consider Migrating to Google Apps?
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