/Information Overload

Biggest Contact Center Challenges and Priorities for 2019

The new year is a great time to set goals for the upcoming year. But what is the most important thing to work on, especially when it comes to managing a contact center? While some issues are constant, each year brings with it a new set of priorities to consider, and the biggest contact center challenges and priorities for 2019 are no different. […]

By |2019-04-16T20:14:18+00:00February 4th, 2019|Categories: Information Overload, Productivity|Comments Off on Biggest Contact Center Challenges and Priorities for 2019

Save 10 Hours per Month with these 7 Productivity Tips

Information Overload is a funny thing. We can all relate to it because it annoys each and every one of us. I’m willing to bet that in the past month, 90% of the people reading this have clenched their fists, thrown their arms into the sky, and shouted “WHERE THE $&@# IS ________!?” Or at least you thought about it. That’s because the inability to locate something – typically information – is one of the most common byproducts of Information Overload. […]

By |2019-08-13T17:33:59+00:00October 9th, 2017|Categories: Information Overload, Productivity|2 Comments

Shelf User Stories: Building an Innovation Ecosystem

The Shelf User Stories series is meant to help prospective users understand why different groups and organizations have chosen to use Shelf. In this interview with Pavle Krivokuca, Chief of Operations at the Belgrade Impact Hub, talks about the challenges of coordinating activities across a broad and diverse set of stakeholders in both the public and private sector.   […]

By |2019-08-13T17:05:58+00:00June 26th, 2016|Categories: Group Content Sharing, Information Overload, User Stories|Comments Off on Shelf User Stories: Building an Innovation Ecosystem
City scape with people interacting