New tech initiatives can be tough. A bad tech investment can really knock the wind out of the positive change you are working to achieve. According to Forbes, 70% of all digital transformation initiatives do not reach their goals and the number one reason is...
Customer experience means everything to us. That’s why we were incredibly excited to find out Shelf received the top award for Easiest to Use product in the Contact Center Knowledge tech category in G2’s Fall 2020 Report. G2 is a peer-to-peer review site where users...
We want to say a special THANK YOU to our customers, who helped us gain 6 G2 awards this fall. We were especially thrilled to receive recognition for the highest Ease of Admin and Ease of Setup in the contact center software category. Why ease of admin is important...
