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Contact center statistics you must know to succeed in 2021

Contact center statistics you must know to succeed in 2021

by Anna Tsymbalist | Nov 18, 2020 | Knowledge Automation, Knowledge Management, Learning, Productivity

Customer service orgs are under pressure. High volumes, distributed teams, yet same expectations for efficiency. As a natural response, digital transformations are accelerating across the industry, with workplace automation suddenly becoming the new buzzword for...
4 Game Changing Contact Center Innovations for 2021

4 Game Changing Contact Center Innovations for 2021

by Anna Tsymbalist | Nov 5, 2020 | Contact Center Software, Integrations, Knowledge Automation, Knowledge Management, Learning

This blog post was originally published on Genesys blog. As contact centers adjust to the new normal of remote work, they’re struggling with efficiency more than ever. With 89% of consumers ready to switch to a competitor following a poor customer experience, customer...

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