Knowledge Management

The Future of Knowledge in Customer Service

The Future of Knowledge in Customer Service

We live in an on-demand world. Customers expect every product delivered to the doorstep, every service ordered online, and any information they seek immediately available at their fingertips. When...

How an AI Knowledge Base Empowers Your Organization

How an AI Knowledge Base Empowers Your Organization

In the rush to adopt strategies around artificial intelligence (AI), the most pivotal figures are the people in your organization tasked with navigating technology integration and making that...

Shelf’s AI Knowledge Management System

Shelf’s AI Knowledge Management System

How important will an AI knowledge management system be in the future? Gartner’s 2022 Market Guide for Customer Service Knowledge Management Systems, by principal analysts Pri Rathnayake and Drew...

AI-Based Knowledge Management System Guide

AI-Based Knowledge Management System Guide

Traditional KMSs stand no chance. An AI-based knowledge management system (KMS) is the intrepid explorer of our digital age, charting the vast terrain of data within organizations. They wield the...

The Best AI Knowledge Management Software

The Best AI Knowledge Management Software

If you like this article, subscribe to our email newsletter that helps you learn about AI and knowledge management. Join the 1000s of execs, CX leaders, and KMs who get insights in their inbox every...

AI in Knowledge Management: Top Uses in CS

AI in Knowledge Management: Top Uses in CS

Picture this scenario of the relationship of AI in knowledge management: a bustling contact center, where customer inquiries are swiftly resolved with unrivaled precision and personalized care. What...

5 Essential Skills for Knowledge Managers

5 Essential Skills for Knowledge Managers

It's an exciting time in the world of knowledge management. You have a monsoon of knowledge-related data like never before; these essential skills for knowledge managers can help you make sense of...

7 Top Knowledge Management Conferences in 2023

7 Top Knowledge Management Conferences in 2023

As a knowledge manager, you always have a lot to learn! Taxonomy management, frameworks, new breakthroughs in natural language processing—it helps to connect with other knowledge managers to learn...