Knowledge Automation

Shelf Raises $52.5M to Accelerate Answer Automation

Shelf Raises $52.5M to Accelerate Answer Automation

STAMFORD, Conn., August 23, 2021--Shelf.io, the world’s leading AI-driven answer automation company, today announced a Series B round of $52.5 million led by Tiger Global and Insight Partners, with...

Contact center statistics you need to succeed in 2021

Contact center statistics you need to succeed in 2021

Customer service orgs are under pressure. High volumes, distributed teams, yet same expectations for efficiency. As a natural response, digital transformations are accelerating across the industry,...