G2 has named Shelf.io a leader in the Winter 2022 Grid® for Contact Center Knowledge Software. 90% of respondents have rated Shelf 5 out of 5 stars, noting high customer satisfaction, ease of use, and quality of support. For the sixth consecutive quarter, Shelf has...
This article was originally published on TotalRetail blog. The busy holiday shopping season is already upon us, bringing today’s brands an important opportunity to strengthen relationships with new and existing customers. As increasing numbers of consumers rely on...
STAMFORD, Conn., August 23, 2021–Shelf.io, the world’s leading AI-driven answer automation company, today announced a Series B round of $52.5 million led by Tiger Global and Insight Partners, with participation from existing investors Base10 Partners,...
There is more content, on more platforms, in more locations, than at any time in the past. Sifting through this content quickly and accurately to return useful answers is an extraordinary information challenge. Today’s Knowledge Management is focused on ensuring that...
So much of business momentum is predicated on trust, and nowhere else is that truer than in the contact center. You can build a tremendous contact center operation, including a foundational knowledge management solution, only to find frustration high, adoption low....
Knowledge management is one of the most overlooked parts of the support experience. What exactly does a robust knowledge management strategy allow your organization to do? In this blog post, we take a closer look. The maturity of a company’s knowledge management...
