Contact Center Software Archives

4 Game Changing Contact Center Innovations for 2021

by Anna Tsymbalist | Nov 5, 2020 | Contact Center Software, Integrations, Knowledge Automation, Knowledge Management, Learning

This blog post was originally published on Genesys blog. As contact centers adjust to the new normal of remote work, they’re struggling with efficiency more than ever. With 89% of consumers ready to switch to a competitor following a poor customer experience, customer...

4 Game Changing Contact Center Innovations for 2021

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