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“Highest User Adoption” Award in Contact Center Knowledge Tech Given  to Shelf

“Highest User Adoption” Award in Contact Center Knowledge Tech Given to Shelf

by Anna Tsymbalist | Dec 21, 2020 | Awards, Knowledge Automation, Knowledge Management, News/Events, Success Story

New tech initiatives can be tough. A bad tech investment can really knock the wind out of the positive change you are working to achieve. According to Forbes, 70% of all digital transformation initiatives do not reach their goals and the number one reason is...
Shelf Recognized as the Easiest to Use Contact Center Knowledge Tech by G2

Shelf Recognized as the Easiest to Use Contact Center Knowledge Tech by G2

by Anna Tsymbalist | Dec 18, 2020 | Awards, Knowledge Automation, Knowledge Management, News/Events, Success Story

Customer experience means everything to us. That’s why we were incredibly excited to find out that Shelf has once again received the top award for Easiest to Use product in the Contact Center Knowledge tech category in G2’s latest Report. G2 is a peer-to-peer review...
Shelf Recognized as a Top Knowledge Product for Admins by G2

Shelf Recognized as a Top Knowledge Product for Admins by G2

by Anna Tsymbalist | Dec 16, 2020 | Awards, Knowledge Automation, Knowledge Management, News/Events, Success Story

We want to say a special THANK YOU to our customers, who helped us gain the G2 awards for two straight quarters. We were especially thrilled to receive recognition for the highest Ease of Admin and Ease of Setup in the contact center software category. Why ease of...
2021 Outlook: AI, Knowledge Automation and the evolving role of Remote Agents

2021 Outlook: AI, Knowledge Automation and the evolving role of Remote Agents

by Anna Tsymbalist | Nov 23, 2020 | Information Overload, Knowledge Automation, Knowledge Management, Productivity

This article was originally published in Contact Center Pipeline, the magazine for contact center professionals.  Already experiencing pandemic change, contact centers can expect even more in 2021, at a more rapid pace. Call and ticket volumes continue to rise, and...
Contact center statistics you must know to succeed in 2021

Contact center statistics you must know to succeed in 2021

by Anna Tsymbalist | Nov 18, 2020 | Knowledge Automation, Knowledge Management, Learning, Productivity

Customer service orgs are under pressure. High volumes, distributed teams, yet same expectations for efficiency. As a natural response, digital transformations are accelerating across the industry, with workplace automation suddenly becoming the new buzzword for...
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Recent Posts

  • Shelf Wins 2021 Business Intelligence Group Innovation Award
  • Shelf Recognized as “Easiest Setup” in Contact Center Knowledge Tech by G2
  • “Highest User Adoption” Award in Contact Center Knowledge Tech Given to Shelf
  • Shelf Recognized as the Easiest to Use Contact Center Knowledge Tech by G2
  • Shelf Recognized as a Top Knowledge Product for Admins by G2

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