We are thrilled to be recognized by the 451 research team, who emphasizes Shelf’s innovative role in the market as we continue to advance an AI-driven approach to managing company knowledge, which provides more accurate and consistent ways to store, discover, and share information. Each quarter, the 451 research team engages directly with IT industry leaders to understand emerging technologies and competitive dynamics that drive market disruption. Their surveys are built on the wealth of data-driven insight and proprietary field research studies. Shelf aims to simplify knowledge management for service operations Shelf is a distributed software development company that applies technology to the problem of organizing knowledge for contact centers. By applying AI and data analysis, Shelf [...]
CIOReview conducted an interview with Shelf’s Head of Innovation, Sedarius Tekara Perrotta, where he dived into Shelf’s new approach to ensuring access to critical company knowledge, deemed ‘knowledge automation.’ Built on AI, Shelf aims to solve a universal problem plaguing support team—the complexities and difficulties in finding relevant knowledge when required. Whether it was a Fortune 500 insurance company with offices around the US or a consulting firm with offices around the world, the problem was the same: No matter how much money people spent on SharePoint or building portals, they almost always complained that they were too complex, difficult to use, and it was hard to find stuff. Despite its potential for impact and change, knowledge [...]
This blog post was originally published on Genesys blog. The percentage of “difficult” enquiries has more than doubled since COVID19 started to hit the global economy. Forcing companies to be remote places incredible pressure on your communications and support processes. It's obvious that an employee just can't get up from their desk and ask their neighbor for an answer or flag down a supervisor. And if the answer isn't known and can't be found, as a customer, it's super frustrating to be placed on hold for what feels like forever. Not having the right answer has become more expensive than ever. So let’s talk about solutions. Here are 5 new technologies you can immediately use to improve [...]
Stamford, CT, Nov. 14th 2019 - Shelf, the leading AI-enabled knowledge management platform on the market, received the Business Intelligence Group “Best New Product of the Year” BIG Award in the startup category when the 2019 award winners were announced on November 6th 2019.