/Shelf
Shelf

Latest articles from Shelf

This author has not yet filled in any details.
So far Shelf has created 2 blog entries.

5 Ways to Leverage AI and Agent Assist to Improve Customer Experience

This blog post was originally published on Genesys blog.  The percentage of “difficult” enquiries has more than doubled since COVID19 started to hit the global economy. Forcing companies to be remote places incredible pressure on your communications and support processes. It's obvious that an employee just can't get up from their desk and ask their neighbor for an answer or flag down a supervisor. And if the answer isn't known and can't be found, as a customer, it's super frustrating to be placed on hold for what feels like forever. Not having the right answer has become more expensive than ever.  So let’s talk about solutions. Here are 5 new technologies  you can immediately use to improve [...]

By |2020-06-22T17:00:57+00:00May 27th, 2020|Categories: Knowledge Automation|Tags: , , , , |Comments Off on 5 Ways to Leverage AI and Agent Assist to Improve Customer Experience

Shelf Awarded BIG Awards 2019 Best New Product

Stamford, CT, Nov. 14th 2019 - Shelf, the leading AI-enabled knowledge management platform on the market, received the Business Intelligence Group “Best New Product of the Year” BIG Award in the startup category when the 2019 award winners were announced on November 6th 2019.

By |2019-11-18T15:32:59+00:00November 14th, 2019|Categories: Knowledge Management, News/Events, Success Story|Tags: , , |Comments Off on Shelf Awarded BIG Awards 2019 Best New Product
City scape with people interacting