Shelf received the prestigious best new product award in the startup category, for its AI-enabled knowledge automation software.

Stamford, CT, Nov. 14th 2019 – Shelf, the leading AI-enabled knowledge management platform on the market, received the Business Intelligence Group “Best New Product of the Year” BIG Award in the startup category when the 2019 award winners were announced on November 6th 2019.

The BIG Awards recognize the innovative products, people, and technologies leading their respective industries. Shelf was selected from a pool of 1000’s of applicants, thanks to its unique ability to transform how employees access critical company knowledge.

According to Maria Jimenez, chief nominations officer of the Business Intelligence Group, “We assessed numerous enterprise technology products in our search for the Best New Product and found Shelf capabilities to be truly unique. The product itself is intuitive and easy to use, and the ROI Shelf produces for its customers is undeniable. As a result, we felt as though Shelf was in a class of its own and deserving of this recognition.

Shelf’s best-in-class search feature, seamless technology integrations, and knowledge automation capabilities add value to business users throughout the organization, with an emphasis on supporting the contact center and a company’s customer care team.

According to Sedarius Tekara Perrotta, Head of Innovation at Shelf, “We are thrilled to receive this prestigious award from the Business Intelligence Group. We see this award as recognition of our commitment to being the most technologically advanced and user-friendly knowledge platform in the world.

About Shelf

Shelf is a next-generation AI-based knowledge management platform that helps agents and customers easily find answers to almost any question. Shelf integrates with a diverse set of technologies including; CCaaS, IVR, chatbot, CRM, and help desk software to create a seamless end user experience. Shelf is disrupting the market and changing what knowledge management means for contact centers and businesses of all sizes.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, business executives—those with experience and knowledge—judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.