//February

Shelf Product Update – All-new Insights Platform

This product update covers a significant new product feature that takes the Shelf Analytics functionality to a whole new level. But before diving into the new Shelf Insights Platform, there are a couple of additional recent enhancements that are worth taking a quick look at. […]

By |2019-04-16T20:14:18+00:00February 25th, 2019|Categories: Product Update, Uncategorized|Tags: , , , , |Comments Off on Shelf Product Update – All-new Insights Platform

Biggest Contact Center Challenges and Priorities for 2019

The new year is a great time to set goals for the upcoming year. But what is the most important thing to work on, especially when it comes to managing a contact center? While some issues are constant, each year brings with it a new set of priorities to consider, and the biggest contact center challenges and priorities for 2019 are no different. […]

By |2019-04-16T20:14:18+00:00February 4th, 2019|Categories: Information Overload, Productivity|Comments Off on Biggest Contact Center Challenges and Priorities for 2019
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